Single point of contact for patients enrolled in the Patient Support Program and prescribing physician, if applicable.
Conduct welcome calls to gather relevant information, introduce patients to the support program, and obtain patient consent as required.
Inform patients about all program offerings including case management support, reimbursement support, self‑injection training, prescription coordination and ongoing compliance.
Understand the molecule(s) in full detail.
Maintain expert knowledge of reimbursement mechanisms in public and private arenas within the assigned territory.
Act as a patient advocate, exploring all options for funding of medications, determine coverage details, and develop/maintain complete accurate documentation to facilitate successful reimbursement.