Patient Care Specialist - Customer Service (Phone Support)

Location: Envigado, Colombia – On‑site
Employment Type: Full‑Time
Industry: Healthcare – Orthopedic & Chiropractic Network

About the Role

We are seeking a Patient Care Specialist with strong customer service skills via phone to join our growing healthcare network of orthopedic and chiropractic clinics across Miami, Florida. This role is essential in supporting patients through their medical journey from initial consultations to surgeries, follow‑up care, and necessary logistics such as transportation.

Key Responsibilities

• Answer inbound calls and make outbound follow‑ups to patients in a professional and empathetic manner.
• Schedule and confirm appointments for orthopedic and chiropractic consultations, treatments, and surgeries.
• Provide patients with detailed instructions regarding pre‑ and post‑operative care.
• Coordinate transportation service...