Air Canada is a leading Canadian airline, recently ranked the best Airline in North America. Join our diverse and vibrant team to help deliver a seamless travel experience for customers.
Responsibilities:
Serve as an advocate for Air Canada customers during day‑of‑operations decision‑making.
Ensure a seamless and consistent travel experience aligned with the Air Canada brand and schedule.
Identify potential customer impacts proactively and implement measures to minimize disruptions.
Support operational recovery initiatives, providing planning guidance and strategic support.
Safeguard customer journeys and uphold Air Canada’s commitment to service excellence.
Qualifications:
Post‑Secondary Education in a related field (an asset).
Minimum two years of customer service experience, preferably with an airline.