Assists all “self-service” retail customers in accurately selecting required parts, suggesting companion requirements, offering specials, and ensuring the customer is exposed to all available options and alternatives.
Retrieves purchased parts from inventory or determines availability, prepares parts requisition, and submits order as required.
Answers phone calls, providing price quotes and other information to customers.
Orders parts not in stock for required repairs in accordance with company policies.
Ensures all cash, credit, charge, purchase order, invoice and tax‑exempt sales are processed in accordance with company policies.
Issues credit for parts returned, in accordance with company policies.
Assists in maintaining a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the “self‑service” cu...