Role Overview

As a Partner Renewal Specialist, you will be responsible for managing and growing the renewal book of business across Diligent's channel and strategic partner ecosystem. You will work closely with partners to drive retention, identify expansion opportunities, and ensure a seamless renewal experience. This is a commercially focused role requiring strong relationship management skills, analytical rigour, and a deep understanding of SaaS renewal motions.

Key Responsibilities

• Own and manage the end-to-end renewal process for a portfolio of channel and strategic partners, ensuring on-time renewal and minimising churn.
• Build and maintain strong relationships with partner account managers and decision-makers to understand their business needs and renewal priorities.
• Track and forecast renewal pipelines accurately, providing regular updates to leadership on renewal health and risk.
• Identify at-risk renewals early and ...