Join Brightshores as a part-time Support Analyst in Owen Sound, Ontario. Your role will focus on resolving IT system issues while ensuring operational excellence across various locations.

Reporting to the Manager, this position is pivotal for maintaining the integrity of the GBIN network. You will perform system backups, monitor performance, and collaborate with vendors. Strong analytical skills will be essential for monitoring user access controls and conducting program testing.

Key Responsibilities: • Troubleshoot and resolve first-contact IT problems • Monitor WAN/LAN systems for performance • Manage user access control effectively • Conduct necessary testing for IT processes • Undertake special projects related to IT operations

Requirements: • Degree in Computer Science or equivalent experience • Help Desk experience of at least 1 year • Customer service-focused mindset • Familiarity with system and network monitoring tools • Ability to document issues an...