Join Ericsson as a Network Delivery Manager in Ottawa, focusing on the end-to-end delivery of network software solutions. Bridge R&D efforts with customer needs to enhance service delivery.
In this senior role, you will manage the successful rollout of software solutions for leading North American CSP accounts. Your expertise in project management will enable you to oversee software releases and ensure they align with customer expectations and KPIs. Strong leadership in managing technical discussions and escalations is critical for this position.
Key Responsibilities: • Lead the delivery of software releases into customer networks • Serve as the primary contact for customer communications • Handle network-related escalations and ensure timely resolutions • Use analytics to track delivery health and quality KPIs • Collaborate with teams internally and clients externally