Job purpose

This role is accountable for delivering consistent, accurate, and digitally enabled O2C operations across multiple workstreams and clients. The O2C Manager drives service quality, automation adoption, workforce capability, and client partnership to achieve high performance and predictable outcomes. The role is critical in shaping a future-ready, analytics-driven O2C function that reduces rework, strengthens control integrity, and improves customer experience at scale.

The Manager acts as a process and people leader, driving operational excellence, automation adoption, and performance governance. The position emphasizes strategic oversight of transactional execution, analytical decision-making, and process transformation in alignment with organizational digital and AI-enabled finance initiatives.

Role Goals (Outcome Focused & Leadership Aligned)