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Ops Analyst

Hospitality Full Benefits Career Growth
Company

Instaleap

Location

Remote, Colombia

Posted

May 28, 2026

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About This Opportunity

What would you do?

  • Analyze data related to product usage to bring new insights to the client in order to improve their operational goals
  • Deliver training to clients on our functionalities and explain how to configure our software
  • Resolve doubts on product usage/configuration/etc
  • Carry out weekly follow up calls with our clients
  • Escalate product or customer issues that need to be addressed by customer success managers
  • Create documentation, presentations, user manual and other resources to help clients use the product effectively
  • Accurately record meeting minutes, including key points discussed, decisions made, actions agreed upon and deadlines set during the meetings
  • Guide the client in incident escalations with the support team.

Your experience has been shaped by

  • You took classes related to operations/logistics at university