Join TD as an Operations Support Officer based in Nanaimo, British Columbia, providing essential operational support within the Personal & Commercial Banking sector. You will execute transactions and improve service delivery effectively.
In the Operations Officer II role, you will be responsible for various specialized transactions while adhering to guidelines and Service Level Agreements (SLAs). Collaboration with partners and clients is key as you respond to requests and identify service improvement opportunities. This role requires a comprehensive understanding of TD products and operational standards to maintain high service quality.
Key Responsibilities:
• Execute accurate transactions meeting SLA requirements
• Identify and escalate operational issues for resolution
• Validate partner information for incoming transactions
• Review internal processes to recommend improvements
• Manage confidential information and correspondence
Requirements:
• Undergradu...