Your Role:

As the Operations Specialist - Admin & Assets at The North West Company (TNWC), you will train, coach, and audit operational, merchandising, production management, and customer service and health and safety programs. You will conduct on-site training, perform audits, plan corrective actions, monitor performance, provide insights, develop expertise, engage stakeholders, and ensure compliance with regulations.

• Train, coach and audit operational, merchandising, production management, and customer service and health and safety programs.
• Conduct on-site training to store management and associates for new and existing processes and to address specific business unit or individual performance gaps.
• Perform audits to measure, track and benchmark performance against established brand and customer service standards, productivity measures and health and safety regulations.
• Plan and work collaboratively with store managers to en...