Lead the logistics operations team as Operations Manager in Montreal. Oversee delivery performance and optimize client services through effective management of service provider relationships.
In this pivotal role, you will support operations throughout Eastern Canada, reporting directly to the Director of Operations. Your responsibilities will include monitoring delivery trends, resolving issues, and ensuring compliance with policies. Collaborating with sales, finance, and technology teams will help in the alignment of operations with business objectives and improve overall service delivery.
Key Responsibilities: • Manage daily dispatch and logistics operations • Conduct team meetings and drive performance improvements • Investigate and resolve delivery issues proactively • Collaborate with multiple departments for operational efficiency • Schedule and assess service providers to maintain quality