Managing an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis
Managing day-to-day relationships with multiple stakeholders
Driving operational goals and metrics for your area. Communicating the vision to your team
Presenting operational metrics regularly to the senior leadership team
Problem‑solves for closing gaps between performance and goals
Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement
Key job responsibilities
The Ops Manager, leads an operation for +65k packages, leads a team of 7 managers and +200 Associates, being the owner of solving complex problems and making key decisions and escalations on behalf ...