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Contract Duration: 1 year (1 Jun 2026 – 31 May 2027)

Location: Chinatown

Working Arrangement: 5-day work week (rostered across Monday to Sunday) must work both weekends

Responsibilities

• Support daily operations of the library branch and work closely with the Library Head and Manager
• Supervise service staff handling shelving, shelf-reading, customer enquiries, and backroom duties
• Ensure staff follow operational procedures, SOPs, and service guidelines
• Monitor service quality and consolidate feedback, compliments, and complaints
• Coordinate system issues, IT equipment upkeep, and building or facilities maintenance
• Support collection maintenance, shelving timelines, and follow-up on damaged or misleading items
• Assist with customer feedback, lost-and-found matte...