Drive operational success as a Microsoft Copilot Operations Analyst at McKesson. Your role will focus on user support and feature enablement for Microsoft 365 Copilot tools.
As the Operational Analyst, you will play a crucial part in ensuring the seamless functionality and high-quality user experiences of Copilot solutions. This includes support for daily operations, troubleshooting, and facilitating training for users across departments. Your work will enhance the efficiency and effectiveness of AI-powered tools enterprise-wide.
Key Responsibilities: • Provide comprehensive L1/L2 Copilot support • Develop knowledge bases and troubleshooting guides • Deliver engaging training sessions and demos • Monitor and report on platform usage metrics • Collaborate with IT for operational excellence
Requirements: • Bachelor’s degree or equivalent in relevant fields • 5 to 7 years of IT operations experience • S...