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Operational Excellence Coach

Hospitality Full Benefits Career Growth
Company

Manulife

Location

Toronto, Canada

Posted

March 15, 2026

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About This Opportunity

The Operational Excellence Coach will offer technical training and coaching on the OE broad disciplines – i.e. Agile, Lean, Design Thinking, CI. OE workshops (e.g., Problem Solving tools and techniques, VSM, CJM, Scrum, CI workshops). The function will also assist to develop the capability for OE augmented resources in service/business lines for self-managed teams.

Project / Service Delivery

  • Responsible for ensuring that all projects delivered by the squad employ the right project management framework and tools, performance improvement methodology, problem solving tools and techniques, data analysis, etc.
  • Provide technical mentorship and detailed guidance to OE consultants within the squad to ensure that the agreed project management framework and tools, performance improvement methodology, problem solving tools and techniques, data analysis, etc. have been applied correctly in order to meet the project objectives.
  • Collaborate internally within th...