Position Overview

The Onsite IT Support Analyst plays a critical role in providing technical support within a healthcare environment. This 100% onsite position requires previous IT support experience in a healthcare setting. The analyst will receive, prioritize, document, and actively resolve end‑user help requests, escalating incidents when necessary to meet SLA expectations. The role involves using diagnostic tools, tracking systems, and providing in‑person, hands‑on support at the desktop level, including hardware and peripheral assistance.

Salary Range: 50‑65K.
Location: Onsite in Office & Client Site. Must have a reliable vehicle for travel between client sites (Whitby, Courtice, Ajax).
Job Type: Full Time. Vacancy: Position Available Now.

Responsibilities

• Provide first‑contact support of incoming requests to the service desk via telephone, web portal, email, and chat.
• Build rapport and elicit problem details from s...