As an Onsite Bilingual Desktop Support Technician at Air Canada in Saint-Laurent, QC, you'll deliver critical support for Windows operating systems. This position is a 1-year fixed term role requiring English and French proficiency.
NTT Data seeks a knowledgeable technician who can independently address user issues and manage tickets effectively. You will employ your 2-4 years of experience to troubleshoot and repair desktops while ensuring a high level of client service. The role also involves making recommendations for policy improvements based on your observations.
Key Responsibilities: • Deliver onsite support for end-users in both French and English • Troubleshoot hardware and software issues for desktops • Update and resolve technical tickets to meet service levels • Conduct system upgrades and deployments as necessary • Take after-hours calls for urgent support as directed