Overview

To provide exceptional customer service to internal and external stakeholders by providing support for Member, Employer and trustee facing online solutions.

Key Accountabilities and main responsibilities

Strategic Focus

• Investigate all production support issues for supported products
• Liaise with internal and external stakeholders to resolve production issues
• Conduct verification testing following the deployment of changes to supported products.
• Escalate all client issues in a timely manner
• Provide SME and product owner support to BAU and Project teams for supported products.
• Deliver a level of service that meets or exceeds customer expectations by:
  • Meeting all agreed service standards including internal deliverables effectively with other teams within MPMS, to ensure quality client servicing
  • Managing interactions with Trustees, Fund employees & busine...