A personalised technical support engineer for mass market customers & channel partners, providing pre & post sales technical support to a geographical region and its customers, partner FAE and Renesas Sales teams.
**Responsibilities:**
+ Support customers on popular Catalog Embedded Products (MCU/MPU/Wireless) + Post sales: Provide personalised technical support online (email / teams etc) to understand customers problems & solve them with smart efficient use of resources (own knowledge & product line resources) + Pre Sales: Work with sales teams on understanding customers' requirements (product & application or use case) to position REN products and solutions in an advantageous way. + Support Partner FAE in distribution on enabling them win with REN products & solutions. + Solving technical issues raised by partner FAE bring to you . + Providing them with training materials ...