One Point Patient Care Specialist

Base Salary: CAD $51,383.00 - $79,261.00

Responsibilities

Physician & Patient Communication

• Serve as the single point of contact for assigned physicians and patients.
• Provide ongoing updates to physicians regarding patient status and follow up to ensure continuity of care.
• Conduct welcome calls with new patients, gather relevant information, obtain consent, and introduce them to program offerings.
• Inform patients about available support services (case management, reimbursement support, self‑injection training, prescription coordination, adherence support).
• Maintain professional, empathetic, and proactive communication to resolve client and patient issues.

Care Coordination & Patient Support

• Manage all patient starts from enrollment through therapy initiation.
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