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Omnichannel Engagement Manager: Drive Customer Experience Innovation

Hospitality Full Benefits Career Growth
Company

Takeda Pharmaceuticals

Location

toronto, Canada

Posted

June 04, 2026

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About This Opportunity

Revolutionize customer journeys in healthcare as an Omnichannel Engagement Manager. Blend digital expertise with data-driven strategies to enhance patient and professional experiences in a hybrid setting.

This role drives impactful customer engagement by designing omnichannel solutions that incorporate insights and analytics. Your focus will be on leveraging technology and cross-functional collaboration to improve journey effectiveness and build strong partnerships within teams. Core skills in journey mapping and AI applications will be pivotal.

Key Responsibilities:
• Develop data-driven customer journey strategies
• Enhance omnichannel solutions through digital and traditional methods
• Support teams in adapting engagement practices
• Foster compliance and consent foundations for insights
• Utilize AI to translate analytics into actionable strategies

Requirements:
• 6+ years in cross-functional biopharma or he...