Join the dynamic team at Roots as an Omni-Channel Operations Analyst in York, ON. This role focuses on reporting, business insights, and payments while ensuring operational efficiency.
As an Omni-Channel Operations Analyst, you'll leverage 3-4+ years in retail, e-commerce operations, and systems support. Your strong analytical abilities, particularly in Excel, will help generate impactful business reports. You'll collaborate with teams, manage order flows, and ensure accurate payment processing while being a vital part of our operations during peak periods.
Key Responsibilities:
• Generate daily, weekly, and monthly business reports
• Manage end-to-end ticketing through TopDesk
• Monitor app errors and support store teams
• Oversee the lifecycle of chargebacks efficiently
• Collaborate with vendors to improve fraud strategies
Requirements:
• 3-4+ years in retail or e-commerce operations
• Proficiency in Excel/Sheets for reporting
• Familiarity with orde...