Champions a client centric culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
Provides administrative and processing support within Mortgage Operations:
Verifying the accuracy, completeness, and authorizations of all work activities.
Completing all assigned tasks with a high level of accuracy and attention to detail.
Prioritizing adherence to the published Service Level Agreements.
Conducting investigations to resolve exception situations, completing complex adjustments or corrections, and answering general procedural queries.
Verifying and processing incoming requests from supported units, branches, solicitors/notaries, and other partners. Assist with customer/branch complaints as required and complete other related processing requests as assigned.