This is a high-skill product support role focused on assisting office and operational users. You will become an expert in the product and help users resolve functional issues (not technical troubleshooting).

• Support front-office and back-office users.
• Assist maintenance and building security personnel.
• Resolve product usage issues and questions.
• Escalate complex issues to US Support and Engineering teams.
• Handle Spanish-language support calls routed from the US.
• Document issues and resolutions accurately.

• Business-level English (spoken and written).
• Strong communication and problem-solving skills.
• Ability to learn complex products thoroughly.
• Customer support or product support experience preferred.
• Comfortable working in a fast-paced support environment.