Notify customers promptly of service difficulties, including refused shipments, late or incomplete shipments, and incomplete paperwork.
Monitor missed pickups and on-time delivery performance and notify the appropriate personnel to reschedule or address service gaps.
Provide accurate and timely responses to customer inquiries related to service, shipment tracing, and proof of delivery (PODs).
Check with operations daily to identify priority issues such as service failures, refused deliveries, damaged freight, or missing freight, and communicate these to customers at the start of the day.
Create freight bills and process orders, forms, applications, and requests as required to support daily operations.
Update internal forms and reports to ensure information is current, accurate, and accessible to relevant stakeholders.