Enhance your analytics career as a Business Analyst with NTT DATA in Mississauga, Ontario, focusing on data insights and service metrics. This onsite position drives operational performance improvements.
In this essential role, you will support analytics initiatives that inform customer experience and service delivery. Your responsibilities will encompass statistical data analysis, creation of performance dashboards, and thorough data validation. Engaging with operational data, you will identify trends that drive improvements in key metrics like churn and SLA.
Key Responsibilities:
• Contribute to service data analysis for performance improvements
• Perform statistical analysis and explore data insights
• Develop analytical dashboards and reports
• Conduct root-cause analysis for service quality issues
• Validate the accuracy and quality of data used in reports
Requirements:
• At least 4 years in business analysis or analytics roles
• Bachelor’s degree in ...