We are currently recruiting for an exciting Norwegian speaking Technical Support Advisor in Malaga, Spain!
DUTIES AND RESPONSIBILITIES:
Provide 1st level IT support to the client employees via phone, mail and chat or via self-service portal
Provide support to clients employees in the operation of user systems and peripheral devices
Perform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the clients ITSM system including their categorization and prioritization of IT issues and requests
Be accessible and provide a first resolution rate by using internal knowledge databases
Cooperate with clients 2nd level service organizations and external service providers.
REQUIREMENTS:
C2 or fluency in Norwegian (C1 level), with strong proficiency in both written and spoken communication, as well as English fluency.