We are seeking a NOC specialist to join our Americas operations team in South Mexico City.

The NOC specialist plays a key role in guaranteeing the reliability, efficiency, and security of our solutions.

This role goes beyond standard monitoring: you will be responsible for real‑time event detection, in‑depth analysis, and troubleshooting across a complex video streaming ecosystem.

We are looking for a proactive professional who can work autonomously, adapting technical expertise to ensure seamless service continuity and optimize operational processes, while actively collaborating with team members to achieve shared goals.

• Operate and maintain monitoring tools (ElasticSearch, Grafana, Prometheus).
• Detect anomalies and interpret complex technical signals beyond standard OS/network alerts.

• Perform fi...