The Actimize Technical Support Engineer performs a wide range of duties including some or all of the following:
Review and investigate issues raised by client and provide accurate guidance based on current documentation.
Understand client software configuration and customizations done in the following programming languages: Java, JavaScript, SQL, XML to provide the right support.
Be able to install, configure and customize solutions by following implementation guides and manuals.
Reproduce client environment data, configuration and setup in order to investigate possible issues.
Provides information by collecting, analyzing, and summarizing development and service issues.
Utilizes software engineering tools such as configuration management systems, build processes, and debuggers in the software development process.
Collaborates and adds value through participatio...