Lead the support team as a Manager and Support Engineer at NeuraFlash. Excel in troubleshooting and enhance customer experiences through effective case management.
In this role, manage all support cases for technical accuracy and effectiveness. With a minimum of five years in Salesforce environments, you will collaborate with teams to address escalations and ensure customer expectations are met. Strong communication and team leadership skills are essential.
Key Responsibilities:
• Oversee support ticket resolution and troubleshooting
• Manage customer escalations and expectations
• Develop technical documentation for best practices
• Communicate effectively with stakeholders about issues
• Coordinate on-call support schedules for the team
Requirements:
• At least 5 years as a Salesforce Administrator
• Experience managing a team of up to 5 members
• Salesforce Administrator 201 certification is a must
• Ability to articulate complex customer requirem...