Job Summary

We are seeking a Network Support Engineer – L1 to provide first-level technical support for network infrastructure and connectivity issues. The candidate will assist in monitoring, troubleshooting, and maintaining network systems while ensuring minimal downtime and smooth operations.

Key Responsibilities

• Provide Level 1 support for network-related incidents and service requests.
• Monitor network devices, connectivity, and system alerts.
• Troubleshoot basic LAN/WAN, Wi‑Fi, and VPN issues.
• Support installation and configuration of routers, switches, and access points.
• Perform cable connectivity checks and basic network diagnostics.
• Escalate complex issues to Level 2 or senior network engineers.
• Support hardware replacement and network device setup.
• Maintain incident logs, documentation, and update tickets in the ITSM tool.
• Assist with network upgrades, IMAC activities, an...