A field engineer is required to support the following activities.

Required Materials

PuTTY installed

Microsoft Teams installed

Two console cables from different vendors

Two units

Capacity not to exceed 16 GB

Internet access for laptop connectivity (Recommend 2 from different carriers)

Two CAT6 cables, 7 feet each

Scope of Activities Field Technician Arrival

The technician must arrive one hour prior to the scheduled start time.

The site contact will escort the technician to the Network/MDF room.

Remote Access Setup (approximately 30 minutes)

Join the Microsoft Teams call.

Provide remote access to the HCL engineer using the technician’s laptop and mobile hotspot.

Primary Router Upgrade (approximately 1.5–2 hours)

Load the new IOS image onto the USB drive (Balata will need to provide) and connect it to the router.

Connect the console cabl...