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Role: Lead MuleSoft Platform Support Engineer

Location: Remote, Canada

Job Type: Contract

Key Responsibilities

• Provide platform support for MuleSoft integrations and Spring Boot APIs.
• Perform code-level analysis and log analysis to troubleshoot issues.
• Proactively identify potential problems and implement preventive measures.
• Conduct root-cause analysis and resolve production issues efficiently.
• Monitor application health using tools such as Sumo Logic and New Relic.
• Collaborate with stakeholders to ensure timely resolution of issues.
• Participate in on-call support rotation, including weekdays and weekends, to maintain high availability.
• Document incidents, resolutions, and best practices for continuous improvement.

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