Join MSF Canada as a Donor Relations Manager in Toronto or Montreal. Oversee donor engagement strategies and lead a bilingual team dedicated to exceptional supporter care. In this pivotal role, you will manage donor stewardship processes while ensuring every interaction aligns with MSF's mission. Your management will foster a collaborative atmosphere, focusing on relationship-building and operational excellence. Experience in donor management and CRM systems is crucial for driving impactful donor engagement initiatives. Key Responsibilities: • Ensure high service levels in the contact center • Monitor and analyze team performance for quality assurance • Create engaging strategies for donor retention • Lead hiring and team member development • Improve policies and workflows in collaboration with colleagues Requirements: • Proven experience in bilingual team management • Excellent interpersonal and communication skills • Detail-oriented with the capabilit...