Take on a pivotal role at Alteo as a Senior IT Operations Specialist located in Montreal. Your mission will be to enhance operational efficiency within the payment industry while ensuring regulatory compliance.
This permanent opportunity allows you to leverage your 5-8 years of experience to contribute to critical operational functions. You'll define and implement performance procedures, support user needs, and handle customer inquiries efficiently. This role requires strong analytical skills and a proactive attitude to improve service metrics effectively.
Key Responsibilities: • Contribute to the establishment of service performance procedures • Manage incident responses and customer support efficiently • Analyze requirements for electronic payment platforms • Provide comprehensive technical support for user issues • Engage in the creation of action plans for maintenance