Join Miller Thomson as the IT Client Experience Lead and promote a superior client service ethos. Aim for excellence through effective leadership and empower your team to excel in client interactions.
In this pivotal role, you will ensure a strong client-first focus across the IT department. Your leadership will involve monitoring client satisfaction data and making improvements based on feedback from various stakeholders within the firm. The goal is to inspire your team to embody professionalism and empathy, enhancing the overall client experience through effective coaching and mentoring.
Key Responsibilities:
• Establish high standards for client engagement
• Inspire team members with enthusiasm for service
• Monitor client satisfaction and implement changes accordingly
• Conduct team training and role-playing exercises
• Foster an inclusive and supportive team environment
Requirements:
• 5+ years in a client-facing service environment
• Minimum 2 years ...