Elevate application support as a Mid-Tier Java/AWS Support Lead. This role focuses on resolving critical issues and enhancing support processes for Java-based applications in AWS environments.
In this key position, you will lead mid-tier application support, troubleshoot production issues, and monitor AWS-hosted environments. Collaborating closely with development and infrastructure teams, you will ensure SLA compliance and drive continuous improvement initiatives in our support processes.
Key Responsibilities:
• Lead support efforts for mid-tier applications
• Troubleshoot and resolve Java production issues
• Monitor AWS environments for performance
• Coordinate incident management activities
• Drive improvements in support processes
Requirements:
• Strong experience in Java application support
• Hands-on knowledge of AWS services
• Background in production support management
• Experience with monitoring tools like Splunk
• Excellent communicatio...