Drive innovation as the Microsoft Dynamics 365 CRM Lead, overseeing project implementation and stakeholder engagement for CRM solutions. Enhance customer engagement and sales operations through effective leadership.
This role is key in managing the technical architecture and project delivery of Dynamics 365 CRM across North America. You will document business processes and requirements, ensuring alignment with organizational goals while leading the development and delivery of comprehensive training materials. Your strong communication skills will facilitate collaboration between IT and business units.
Key Responsibilities:
• Lead as the technical authority for Dynamics 365 CRM
• Manage the delivery efforts from inception through go-live
• Document business requirements and future-state designs
• Support testing and user training for system adoption
• Ensure strong governance for solution quality and alignment
Requirements:
• Minimum 5 years experience with Dy...