Enhance member loyalty with Recycled Materials Association as a Manager of Member Retention in Washington, D.C. This role focuses on member engagement, retention strategies, and relationship management.
In this role at ReMA, you will oversee member retention and renewal for a diverse portfolio. You will work closely with the Senior Manager, Member Renewals, to manage the renewal cycle and onboarding processes. Additionally, you'll leverage data to enhance member experiences and drive engagement, fostering deeper connections across ReMA’s community.
Key Responsibilities:
• Manage portfolio of member accounts during renewal cycles
• Serve as primary contact for member questions and concerns
• Maintain accurate member records and engagement history
• Collaborate on communication and member engagement strategies
• Support affinity partner program and vendor relationships
Requirements:
• Bachelor's degree or equivalent experience
• 3-5 years in member-facing ro...