Provides regular support and coverage of Member Experiences front desks and meets and exceeds customer’s expectations in all service aspects
Effectively addresses member feedback immediately and communicates applicable information onto the supervisor, team lead, and other team members as part of the feedback process
Oversees maintaining training manuals, training of new hires in the department, and occasionally assists with hiring, doing performance check-ins and scheduling staff
Identify ways in which experiences can be enhanced and plan ways to implement such changes
Finds ways to customize and personalize the class registration experience for members so it is more enjoyable
Ensures comprehensive training and use of the Northstar system all levels of users in Athletics and Recreation
Assists with the entry and submissions for the Sports brochure and online content. Co...