Position Summary  

At Costco, we have a large and rapidly growing member base nationwide. The e-Commerce Member Care team is responsible for providing the best possible service and support to our loyal Costco members. 

We are a passionate, dynamic team who are dedicated to quality results. Our Member Care agents are committed to making each members’ Costco experience one they’ll remember. 

This role entails proactively with all member enquiries coming into the Customer Care Centre from our website, or via email or telephone.

 Job Duties

• Handling inbound member enquiries across all communication channels (phone calls, live chats and emails)
• De-escalating situations and offering support to members
• Guiding members through navigating our website
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