Description
Processes all sub-specialty and diagnostic referrals and communicates with outside specialty care, diagnostic agencies, and IPA/health plans (if applicable) to initiate referral
• Notifies patients of appointment times, educates them regarding significance of specialty/diagnostic appointment, provides reminder calls, and assists patients with their appointments.
• Tracks status of referrals on ongoing basis and if assigned, maintains referral log including, at a minimum: specialty, date of referral, date of appointment, date patient notified, show/no-show status, date specialty consult note, and date consult note
• Documents and maintains accurate records for all patient correspondence
• Ensures that referrals are addressed in a timely manner.
• Researches and updates outside referral sources on an on-going basis.
• Serves as a liaison between patients and medical staff for both internal and external services.
• Reviews patient charts prior to releas...