Position Overview:

The National Technical Support Engineer is responsible for providing technical support and training on a national basis. As the technical specialist, he/she is the go-to person during installations, modifications, and escalations for all Böwe product lines. He/she is the second line of support on all hardware and software upgrades, maintenance, and emergencies. The TSE is responsible for investigating and resolving customer reports of technical issues with equipment, and eliminating future operational or service difficulties for customers.

Essential Job Functions:

• Provides on-site technical assistance to help troubleshoot and repair equipment in a reasonable amount of time. Provides a communication link between the customer and Director of National Technical Support to help ensure that effective service is provided to all involved parties.
• Provides direct support to c...