Enhance your career with MCI as a Call Center Manager, focusing on performance improvement and client satisfaction in a thriving operational environment.
MCI is seeking an Experienced Call Center Manager to lead its high-volume operations. This role will emphasize performance analytics, team mentorship, and client collaboration to ensure top-notch service delivery. Candidates with strong leadership and communication skills are encouraged to bring their expertise to our dynamic setting.
Key Responsibilities:
• Ensure daily operations align with KPIs and SLAs
• Mentor team leads and supervisors for success
• Implement strategies based on performance analysis
• Collaborate with clients to establish service delivery goals
• Manage workforce planning and employee development
Requirements:
• Bachelor’s degree in business, operations, or similar field
• 5+ years in a contact center environment; 2+ years in management
• Strong leadership abilities and communica...