Step into the role of Problem Manager at Marsh in Toronto, Canada, where you'll drive improvements in IT problem management. This hybrid role prioritizes analytical insight and stakeholder engagement.
As a Problem Manager at Marsh, you'll be instrumental in determining root causes and proposing effective solutions. Collaborating with technical and business units, your focus on incident trends and communication will ensure effective problem management. The role requires you to be present in the office for at least three days a week, providing critical updates and reports.
Key Responsibilities:
• Determine resolutions and recommend improvements
• Analyze incident volumes to reduce occurrences
• Conduct postmortems and detail reports on incidents
• Facilitate collaborative meetings on problem initiatives
• Communicate progress on problems clearly and promptly
Requirements:
• Broad IT knowledge in applications and infrastructure
• Proven experience in facilita...