Lead the Front Office team at Sandman Signature in Markham, Ontario, as our new Front Office Manager. This position is critical for ensuring excellent guest experiences and effective team operations.
You will be responsible for directing the Front Office, guiding staff training, and maintaining high standards for guest interactions. This includes preparing forecasts and collaborating with Reservations and Sales to maximize hotel revenue. You'll work closely with all departments to foster communication and operational excellence.
Key Responsibilities:
• Manage front office and reservations teams
• Ensure adherence to grooming and uniform policies
• Train staff on hotel programs and objectives
• Cultivate relationships with guests for personalized service
• Propose improvements to enhance guest satisfaction
Requirements:
• Relevant hotel management experience required
• Strong supervisor and decision-making skills
• Proficient in Microsoft Office Suite