Deliver exceptional customer support to shipping companies, vessel operators, and maritime clients across the Americas.
Create and manage accounts for new vessels, including administration, registration, and compliance with international maritime regulations.
Serve as the primary point of contact between customers and internal departments to ensure smooth coordination of maritime services.
Assist the sales team in handling inquiries and providing accurate quotations for digital charts, publications, and other ChartWorld maritime solutions.
Coordinate and manage installation requests for electronic navigational charts (ENCs), publications, and maritime software, including pre-installation checklists and all associated administration.
Provide direct support to crews and shipping company personnel via phone and email, whether vessels are at sea or in port.
Troubleshoot technical issues with digital charts, e-nav...