Shape the future of customer engagement at Manuvie as the Digital Customer Leadership Director, focusing on strategic initiatives and data-driven outcomes in a hybrid environment. Inspire change through compelling narratives and collaborative execution.
This senior leadership position involves defining the Digital Customer Leadership strategy aligned with corporate priorities. Engage with teams across Technology, Marketing, and Operations to ensure strategic objectives translate into effective customer experiences, utilizing a robust analytics framework.
Key Responsibilities:
• Translate strategy into actionable digital roadmaps
• Lead executive storytelling for decision-making
• Drive enterprise performance through KPI monitoring
• Identify risks and opportunities for continuous improvement
• Benchmark to enhance digital capabilities
Requirements:
• Bachelor’s degree; MBA preferred
• Extensive experience in digital strategy and transformation
• Proven ...