Drive training excellence as a Training & Documentation Specialist at Manulife's AdminAdvantage team in Waterloo, Ontario, with a hybrid work model. Lead initiatives to create learning experiences and comprehensive documentation to support our benefits services.
In this role, your primary focus will be on designing and implementing training programs, conducting needs assessments, and producing engaging training content. Collaborating closely with project teams, you will ensure all documentation and training materials are current and effective, enabling a robust support system across various teams.
Key Responsibilities: • Develop and deliver tailored training sessions • Create engaging content, including e-learning modules • Evaluate effectiveness through feedback and assessments • Update documentation in line with business changes • Provide support for complex cases and inquiries